Support and Maintenance

Since 2013, we've supported the Open edX® platform, allowing you to focus on your goals while we handle the technical complexities. Our strong community ties and commitment to open source help reduce maintenance costs, ensuring smooth, efficient progress.

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Why Choose Us?

Innovative Support Service

We take pride in our innovative support team, dedicated to assisting Open edX® users, businesses, and organizations with their technical inquiries and requirements. We have the expertise to address your queries and eliminate any obstacles that may arise in your journey with the Open edX® platform.

Trusted Community Members

Our position in the Open edX® community means that we can advise you not only on how to solve your problems today, but on how to prepare for changes down the line. Our continued commitment to the platform means we are engaged in design decisions, version releases, and other key decisions.

Open edX® Core Contributors

Working with OpenCraft means having a say in how the Open edX® platform is developed and championed. We represent our clients in community working groups, tackling product design, marketing, development, and more. Our team sports more Core Contributors than any other organization in the community.

Our Support Services

Installation and Setup

Need assistance with your installation and setup? We're here to help. We'll assist you in installing the Open edX® learning management system and all its supplementary services and extensions, such as XBlocks, analytics, Single Sign-On (SSO), e-commerce integrations, and more.

Version Upgrades

Stay up to date by upgrading your Open edX® instance to the latest version and accessing the newest features. Whether you need a one-time upgrade or ongoing hosting, our maintenance plans ensure you're always current with the latest improvements and fixes.

Feature Development

Our team is equipped to develop new features tailored to your specific needs, enhancing the functionality and versatility of your Open edX® instance. Our team can build new dashboards, new management tools, new exercises, refined features, custom automations, and much, much more!

Code Contributions

We are committed to open source contributions, and can help you get your features integrated into the official Open edX® codebase, benefiting the entire community, and reducing your maintenance costs.

Custom Learning Tools

Tailor your learning environment with custom exercises and learning tools designed to meet your unique educational objectives. Design and develop entirely new ways to evaluate your learners’ progress.

Integration

Seamlessly integrate your Open edX® platform with external systems for a unified and efficient experience. Our integration solutions ensure smooth interoperability between your platform and other essential systems.

Code Reviews

Have your own dev team, but need their work double-checked? Our team conducts comprehensive code reviews to ensure the stability and security of your Open edX® instance. We can also help you prepare your feature as a contribution to the platform.

Course Design

Let us help you design engaging and effective courses that captivate your learners and drive positive learning outcomes. Our expertise in course design means we know how to make your educational content impactful and learner-focused.

Expert Support

Selective Hiring Process

OpenCraft sports the highest standards for team member selection. Our hiring process is rigorous, requiring team members to complete practical projects for real-world use cases in an extended vetting process. You can read more about how our recruitment process works here. We hire only senior developers who pass detailed reviews from multiple existing team members who will work directly with them.

High Quality Support

These factors allow us to provide not only the highest quality support available for the Open edX® platform, but also the best strategic advice for the long-term success of your project. Our insight into the architecture, history, direction, and standards for the platform results in minimal surprise, consistent, timely delivery of features and fixes, and lowered risk and maintenance burdens for your team.

Dynamic Solutions

Your vision is our priority, and we provide the technical expertise you need to bring it to life. With OpenCraft, your Open edX® platform is more than just a tool; it's a dynamic and flexible solution that empowers your educational goals. OpenCraft specializes in customization and large-scale hosting. There’s no challenge with the platform that we can’t take on. Need to build a custom exercise? We’ve got you covered. Need to build an entirely new way to do online education? Sign us up!

Learn More in Our Handbook

The OpenCraft handbook serves as the definitive guide to how we operate as a company. In line with our commitment to openness and transparency, most of it is publicly accessible. Our goal is to eventually only keep client-sensitive information in a private repository, while making the majority of our policies public.

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Need a strategic partner to support your technical vision? Contact us and get the ball rolling!