OpenCraft hosting FAQ

Open edX has excellent and well-maintained official documentation. You will find all you need to know about how to build and run courses in the doc. We also encourage course authors to take edX’s Course Creator courses, which show how to design, develop, and run online courses on the Open edX platform following best practices. We’re also happy to give you a quick tour of the platform or answer specific questions – simply contact us.

We always use the latest version, and automatically upgrade all of our hosted instances in the weeks following a release. Version upgrades, maintenance and major fixes are included in the subscription fee for all of our hosting plans.

Using the latest version provides unparalleled advantages to our users in matters of features, performance and security.

Users of our Pro & Teacher hosting plan get access to a full-featured, dedicated Open edX instance that includes the Open edX LMS and Studio authoring tool. See our pricing page for a full feature comparison of our hosting plans.

Pro & Teacher sites are for organizations looking for a full-featured, dedicated Open edX instance at an affordable price with a simple theme. This plan comes at a single monthly price based on the number of monthly active users.

The Institutional plan is our premium offering for organizations who need access to more customization possibilities and advanced features like e-commerce, single sign-on, edX Insights analytics, dedicated mobile apps and more. The Institutional plan also comes with a priority maintenance and support plan. See our pricing page for a full feature comparison, and don’t hesitate to contact us if you’re not sure what plan is best for you.

Pro & Teacher subscribers can have up to 1,000 active users on their site. 

Institutional subscribers can scale to millions of users. Ask us for a quote : )

While the platform does not feature video conferencing out of the box, we can help you integrate tools like Zoom, Big Blue Buttons and others into your courses. Some video conferencing software providers offer LTI integrations for their tools, which can be used to embed their tools as components in the LMS.

Yes, this is what we specialize in : ) Please contact us so we can discuss your project.

Requires an Institutional subscription.

Pro & Teacher subscribers get access to Open edX’s standard learner data reports, which can be found in the Instructor Dashboard section in the LMS.

Our institutional users get optional access to the edX Insights analytics platform. We can also develop custom analytics solutions for your needs.

If you have forgotten your login details or need to reset your password, please contact us.

Navigate to https://console.opencraft.com, log in using the same email and password you use for your Open edX site, and use the theming tools to change the look of your site. Once confirmed, please allow one business day for your changes to be applied. You will receive an email confirmation when the changes have been applied.

Yes! For the Pro & Teacher plan, we offer custom domains on a monthly subscription basis. Contact us with your request and we can point your instance to any valid custom domain. The subscription fee is EUR 25 per month. 

Custom domains are included with the Institutional plan.

Yes. One instance of Open edX can feature multiple sites, each with their own branding and course catalog.

Requires an Institutional subscription.

You will find detailed information about enrollment in the enrollment section of the Open edX documentation, or contact us for support.

Yes. For Pro & Teacher subscribers,  this feature is subscription-based. Ask us and we will install any XBlock compatible with the latest stable version of Open edX on your site. The cost is EUR 25 per XBlock per month, plus any applicable maintenance work required to keep the XBlock functioning.

For Institutional users, installation of additional supported XBlocks is included.

Yes. Certificates can be enabled using the following instructions. Contact us and we can also set up certificates for you.

Yes. Contact us and we’ll add any number of supported languages to your instance.

You can find the list of supported languages (and the percentage of translation completion) here: https://www.transifex.com/open-edx/edx-platform/.

Yes, of course! Contact us and we’ll help you.

We can customize your theme, yes. Contact us to discuss your project!

Requires an Institutional subscription.

Yes, we can integrate your site with a variety of payment providers for paid courses and certificates. Contact us for details.

Requires an Institutional subscription.

Sure. Please visit the Projects section of our website to see some of our work, or feel free to contact us to discuss our projects.

Technical Frequent Questions
From Advanced Users

By default, we deploy your instance on OpenStack-based servers located in Europe.

Yes, but be careful! This is for technically advanced users only. Please note that requests due to changes or issues caused by the usage of the Django admin will result in support time billing ; ) Click here to read our quick guide to use the Django Admin. 

You can access the Django admin console by going to https://#YOURINSTANCENAME.opencraft.hosting/admin/ on your browser and logging in.

The standard default setup includes the platform APIs – Currently the Open edX platform includes the following APIs: Enrollment API, User API and Data Analytics API.

To support users in such situations, you usually have to provide alternative HTML5 videos for users who have YouTube blocked. You actually don’t need anything specific from Open edX for this, as you could upload the videos on any location. If you have the video files processed in HTML5 format (mkv/ogv), you can upload them on a service such as AWS S3, and add the URL as a backup source in the edX video player. In places where YouTube is blocked, it will automatically fallback to the video file uploaded on S3.

The advantage of this solution is that you only pay for the bandwidth of videos for users who are blocked (others would still use YouTube), and you can also still use the default edX player. But if you would prefer using a completely different streaming platform, it’s possible too – contact us for some suggestions.

Yes, giving you read-only access to the database is completely fine. We might require you to use a specific IP to be able to get you through the firewalling rules, but we should be able to find a way. Another solution would be to simply give you SSH access to the VM, from which you would be able to access the databases.